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Have you caught wind of OpenAI's latest? Did you wake up at 4am last Tuesday to watch the <a href="https://www.linkedin.com/posts/juliansmoore_at-4am-this-morning-7th-november-brisbane-activity-7127435729785237504-POx8?utm_source=share&amp;utm_medium=member_desktop" data-mce-href="https://www.linkedin.com/posts/juliansmoore_at-4am-this-morning-7th-november-brisbane-activity-7127435729785237504-POx8?utm_source=share&amp;utm_medium=member_desktop">openAI Dev Day keynote</a>?... Nope, just me then lol.&nbsp;They've introduced some impressive AI tools that can make a big impact on associations. One of those is the ability for anyone to create their own, custom version of GPT.What’s a GPT?A GPT is like having your own version of ChatGPT – but tailored to your specific requirements. It &nbsp;&nbsp;even contains your own data. It learns from a lot of data, which means you can teach it about your specific topics and needs. Whether it's crafting specialised articles, responding to unique questions, summarising information in a particular way, or engaging in conversation, a customised GPT can handle it. This customisation feature makes GPTs extremely versatile and valuable, especially associations.Here's a few examples …For CEOs. Think of custom GPTs as your strategic assistant. It's not just about crunching numbers; it’s about insights and foresight into your association profession or industry. For example, you can create a &nbsp;custom GPT to analyse market trends and data. It’s an efficient and cost-effective tool that makes executive decision-making sharper and more informed.For Membership Managers.Personalised AI apps, or GPTs, can help with member engagement. These tools can automate communication, providing a tailored experience for each member. For example, you can create a GPT-driven chatbot (like a traditional chatbot but on steroids) that provides personalised responses to member inquiries, boosting engagement and reducing response times.For Event Managers.Planning events? Custom AI models can be your secret weapon. From managing intricate details to offering personalised event experiences, these models are like having an extra pair of hands, dedicated to making every event a success. For example, create a custom GPT to coordinate vendors and schedules, streamline event planning and introduce dynamic, personalised agendas for attendees.For Marketing and Communications.AI-driven content creation and customer engagement tools can elevate your marketing game. These GPTs offer a blend of creativity and efficiency, ensuring your message always hits the mark. For example, uses a customer GPT to generate targeted content campaigns, adapting to member interests and behaviours.Worried about Privacy and Compliance?Data privacy and legal compliance are crucial. OpenAI’s custom models prioritise security and privacy, keeping your data under lock and key. Plus, they offer legal support to navigate the tricky waters of copyright issues.How? Making Your Own AI.Setting up your personalised GPT-4 model is easier than you might think, especially if you're already subscribed to GPT-4 for a reasonable $20 USD per month (that’s approx. $30 AUD). From your user interface, click on your name. Then click on the 'My GPTs' option. From there, just follow the prompts.Here’s One We Prepared Earlier …Think of it as unveiling a technological masterpiece that you've carefully crafted. An excellent example of this is the model we created, "<a href="https://chat.openai.com/g/g-viiPqd4Vc-association-guru" data-mce-href="https://chat.openai.com/g/g-viiPqd4Vc-association-guru">Association Guru</a>”.&nbsp;We’ve uploaded some PDFs and given it instructions on how to use these and how to answer questions.&nbsp; The responses are slower, as it is retrieving information from our documents, but ask it about anything associations and you will get quite an unbelievable answer.If you’d like to understand how your association can practically leverage AI to immediately begin achieving significant productivity increases and maximise member experiences, contact Julian Moore on&nbsp;<a href="mailto:julian@smsonline.net.au" data-mce-href="mailto:julian@smsonline.net.au">julian@smsonline.net.au</a>&nbsp;or +61 (0) 401 648 533.

OpenAI’s Latest Game-Changer: Custom GPTs for your Association

The future isn't just knocking at our door—it has already walked in, made itself comfortable, and is sipping a cup of coffee on our most expensive couch! Just pause for a moment and consider where we are today: you can create a website in a mere minute and build an iPhone app in less time than it takes to finish lunch. You can clone your video self for virtual meetings and replicate your voice to send personalized messages across the globe.&nbsp;We're living in an era where an AI system can simultaneously engage in 10,000 unique telephone conversations without batting a digital eye. Want to reach out to someone? No need for endless Google searches. Today's technology can locate any email or phone number in the world. Customer service issues? Chat assistants are now so advanced they can resolve virtually any issue your member might have.And here’s the cherry on top: you don’t need to be a programmer to do any of this. Forget Python, Java, or C++; the most effective programming language today is English. Natural language commands are all you need to harness these powerful technologies.So why does all this matter? Because if technology has come this far, in just 12 months, imagine the tectonic shifts awaiting us in the next 12/24months. Hold onto your ergonomically designed office chairs because we're about to delve into predictions that will not merely be game-changers, but game-obliterators. The next 12 to 24months will redefine our understanding of progress itself, and as CEOs, it's crucial you are prepared to ride this wave.I believe it’s essential for you as association leaders to understand that the world is not just changing; it's about to metamorphose in ways we can scarcely imagine. The next 12/24 months will see a cascade of advancements so disruptive, yet so beneficial, they will redefine our understanding of progress itself.A Medical Revolution: From One Cure to an AvalancheBy 2025, gene editing technology will not only cure a major disease but will also set off an avalanche of subsequent cures. Think of it as a medical domino effect, one where the fall of the first piece heralds a chain reaction. This phenomenon mirrors the evolution of Artificial Intelligence: what began as a specialized field has exploded into thousands of new innovations every week. As leaders, we must be ready to adapt our healthcare strategies and policies to accommodate this rapid rate of progress.The Dawn of AGI: The Skies the LimitArtificial General Intelligence (AGI) is no longer the stuff of science fiction; it’s our imminent reality. Before 2025 is finished, we're going to witness the birth of the first AGI. Why so soon? The pace at which technology is advancing, coupled with the multipliers at play in data, processing capabilities, and integration, means that AGI is just around the corner. This will alter how businesses operate, leading to unimaginable efficiencies and opening doors to new possibilities we can't yet fathom.The End of the ICE Age: Electric Batteries Take the WheelIn the very near future, the efficiency of electric batteries will skyrocket, allowing vehicles to cover 500 miles (or 800 km for our metric aficionados) in any weather condition on a single charge—also cutting the charging time in half. This breakthrough will render Internal Combustion Engines (ICE) almost obsolete. The automotive industry will need to hit the accelerator on adopting these new technologies, as the end of the ICE era heralds a sea change in transportation and logistics.Home Sweet Automated Home: Meet Your New RoommateIn 2024, humanoid home assistants will start walking—literally—into our lives. Capable of performing tasks like vacuuming, polishing, and even loading the dishwasher, these robotic comrades will redefine the concept of household chores. As CEOs, this means contemplating the social, economic, and ethical implications of a world where manual labour is increasingly automated.The Next Entertainment Frontier: Personalized TV SeriesThe realm of entertainment is about to get a makeover too. Imagine a world where you could input your preferences into YouTube or a TV platform and receive a fully AI-generated episode tailored just for you. As the boundary between creators and consumers blurs, this could herald a new wave of hyper-personalized content. Businesses in the entertainment sector will have to adapt to this viewer-driven model or risk being left in the proverbial dust.The 200-Year Life: Turning Back the ClockIf you're planning for retirement, you might want to think long—really long—term. Advancements in supplements and health technology indicate that the first person to live until 200 has already been born. The burgeoning field of longevity research is creating effective ways to combat aging and age-related diseases. This will not only impact healthcare but also social structures, economies, and workforce planning.ConclusionThe world is on the cusp of changes so significant they will rewrite the rulebook on what's possible. The time for leadership is now. As CEOs, you are not just witnesses to this unfolding future; you are the stewards, the architects, and the pioneers. The question isn't whether we'll adapt to these changes, but how swiftly and effectively we can lead our associations and members through this uncharted territory.Fasten your seat belts, ladies, and gentlemen, because in the next 14 months we're about to take off into a future so dazzling it outshines science fiction. And unlike the movies, there’s no turning back and no alternate endings. This is our reality, and it’s spectacular.If you’d like to understand how your association can leverage AI to achieve positive outcomes today, contact Julian Moore on&nbsp;<a href="mailto:julian@smsonline.net.au" data-mce-href="mailto:julian@smsonline.net.au">julian@smsonline.net.au</a>&nbsp;or +61 (0) 401 648 533.

Predictions for the next 14 months - The Imminent Wave of AI-Driven Transformation

Cute little detective with evidence against brick wall

When making decisions that have a significant impact your associations strategic direction, or its members, it’s crucial to rely on solid evidence. Just like you wouldn’t build a house on shaky ground, you shouldn’t base strategic decisions on gut feelings alone.It’s paramount that decisions impacting our members are anchored in concrete evidence. This means truly understanding the nuanced needs, preferences, and challenges of your members and the sector you operate within.So, where does one find this invaluable evidence? Some of my favourite places include:<ul><li>Your Current, Past, and Never Members: It’s right under your nose. Directly engage with your market through surveys, focus groups, and feedback forms. Understand their firsthand experiences, challenges, and aspirations. This continuous feedback loop ensures that the association remains attuned to evolving member needs. It can also offer insights into potential areas of improvement or untapped opportunities.</li><li>Stakeholders: From sponsors to industry experts, their external perspectives can shed light on areas that may be overlooked internally. Regular check-ins, surveys, and collaborative workshops can help harness their insights.</li><li>Other Associations:&nbsp; This immensely useful information source is often overlooked. Don’t need to reinvent the wheel when other associations have overcome similar challenges. Collaborating and sharing knowledge with other associations (even from unrelated industries) can lead to better strategies for all involved. If you’re short on connections, check out the ‘<a href="http://www.answers.net.au/" data-mce-href="http://www.answers.net.au/">Answers for Associations</a>‘ free online community. One click on the “Ask the Community” button sends your question to over 2,000 association professionals.</li><li>Industry Research: Stay updated with the latest studies, reports, and whitepapers relevant to your industry. This macro perspective is invaluable for strategic planning and anticipating future trends.</li><li>Competitive Analysis: Keep a tab on peer organisations. Analyse their strategies, initiatives, and member feedback to identify benchmarks and potential areas of differentiation.</li><li>External Consultants and Experts: Their bird’s-eye view, combined with industry expertise, can offer a fresh perspective on challenges and potential solutions.</li><li>Social Media Monitoring: Digital platforms are rife with discussions, feedback, and emerging trends. Regular monitoring can provide real-time insights into member sentiments and industry shifts.</li><li>Trade Shows and Conferences: These events offer a dual opportunity: direct member engagement and a glimpse into industry advancements. Feedback forms and open forums during these events can be a source of immediate and relevant feedback.</li></ul>Grounding decisions in evidence ensures not only alignment with member needs but also positions the association for future success. If you are looking for some support to gather evidence and insights to inform your activities, please email&nbsp;<a href="mailto:belinda@smsonline.net.au" data-mce-href="mailto:belinda@smsonline.net.au">belinda@smsonline.net.au</a>&nbsp;and I’d be happy to share some of the strategies we use with our association clients.

Generating Evidence to Inform Decision Making

Discussing pay packets can sometimes feel like treading on eggshells. It’s all about striking the balance between offering attractive salaries and what the association can realistically afford. When walking this tightrope, it is worth considering the benefits of externally benchmarking salaries. These include:<h4 class="wp-block-heading">Fairness and Transparency</h4>This approach bring fairness and transparency to the table. When you weigh your organisation’s pay packages against the going rates in the association sector, you’re setting the stage for a fair and transparent pay culture. It’s like giving your team a morale-boosting high-five, while championing openness at the same time!<h4 class="wp-block-heading">Recruit and Retain Quality Staff</h4>Paychecks talk, even in the association sector. Mapping salaries against market trends ensures your salary packages remain competitive – helping you retain your existing team and ensuring you are attractive when recruiting new staff. It’s about making sure your team knows they’re valued, without the fear of greener pastures elsewhere.<h4 class="wp-block-heading">Realistic Budgeting</h4>In the association sector, where squeezing the most out of every dollar counts, benchmarking salaries help you avoid inadvertently overpaying or underpaying your team, letting you channel funds where they matter most.The best place in Australia to find salary benchmarks for associations is&nbsp;<a href="https://www.enterprisecare.com.au/portal-overview/" target="_blank" rel="noreferrer noopener" aria-label="Enterprise Care's NFP Remuneration Portal (opens in a new tab)" data-mce-href="https://www.enterprisecare.com.au/portal-overview/">Enterprise Care’s NFP Remuneration Portal</a>. Their portal enables you to view 80 roles across Board, CEO and Staff. Within each role you can view data as Base Salary or Total Package Value and filter these by a raft of organisation characteristics such as organisation expenditure (OPEX), headcount, NFP Classification, State and more.Until Tuesday 2 October, Enterprise Care are collecting the data that will inform the 2024 benchmarking data. If you&nbsp;<a href="https://survey.websurveycreator.com/s.aspx?s=62a5a5de-9b6e-4a1d-bbb1-fa57d7c77aee" target="_blank" rel="noreferrer noopener" aria-label=" (opens in a new tab)" data-mce-href="https://survey.websurveycreator.com/s.aspx?s=62a5a5de-9b6e-4a1d-bbb1-fa57d7c77aee">complete a 5-10 minute survey&nbsp;</a>they will send you a very useful complimentary summary report of the data they collect.

Why Salary Benchmarking Matters.

In the hustle and bustle of an association’s daily operations, we often find teams falling into the trap of working in their own worlds. If this becomes a frequent habit, it can put a dampener on creativity and efficiency. Following are a few strategies to help you break down these walls and foster a closer-knit, more collaborative environment in your association.Let’s Talk!Open, honest communication is where it all starts. Set up regular meetings where teams can swap ideas, or set up an easy-to-use platform where everyone can share their thoughts. A bit of chit-chat can sometimes spawn the brightest ideas!Making Friends at WorkEncouraging people to get to know their colleagues can really help in building a friendly and cooperative workspace. Maybe a casual get-together or a fun team-building event could do the trick. Just respect that out-of-hours time of your staff by keeping these to office hours unless you have the enthusiastic support of all staff to go out of hours. Make this time about fostering friendships and understanding amongst the teams.United We StandReinforce the common goals that everyone shares can really boost unity among different teams. Make sure everyone is working together towards a common destination by structuring your KPIs to to align everyone with the broader purpose of the associationTeamwork Makes the Dream WorkGive teamwork the spotlight it deserves! Create opportunities for staff from different corners of the association to collaborate on projects. This sets the stage for some fantastic synergies and shared victories.Sharing is CaringSharing knowledge can be a win-win for everyone involved. Run workshops or training sessions where teams can share their know-how, learn from each other, and perhaps come up with innovative solutions to common problems faced by the association.A Melting Pot of IdeasEncouraging a culture where diverse ideas are welcomed can be a game-changer. It not only brings fresh perspectives to the table but also nurtures an inclusive environment where everyone feels valued.Clarity is KeyHaving clear roles and responsibilities means everyone knows what they’re supposed to be doing and how it contributes to the bigger picture. It’s about making sure everyone’s on the same page, working together harmoniously.If you would like to connect with other association professionals and industry experts to discuss association topics just like this one, take a look at the free Answers for Associations online community. The Answers community is a place where association professionals can connect and discuss sector related topics, share ideas, experiences and resources, explore opportunities, and more.

Fostering Collaboration Amongst Association Teams

Texture of a multi-colored wall close-up. The wall is painted in blue, pink, yellow and pink, divided into segments.

Your membership categories are not just an administrative classification. The labels you apply to your membership categories play a significant role in shaping member expectations, fostering inclusivity, and optimising the allocation of resources.Labels create expectations.Consider the implications of using the term “member” versus “supporter”. The former generally evokes a sense of personal benefits tied to a fee (eg: “What will I get in return for my money?”), while the latter creates the expectation that your fee will contribute towards advancing the association’s purpose (“I’m paying to support the cause.”). It’s important to select membership labels that align to purpose to ensure you are creating the right expectations with your members.Intuitive labels help prospective members find their “Home”.Counter-intuitive labels such as “affiliate” or “full member” don’t immediately allow a member to see which category is right for them without getting additional information.They can also infer a bias – for example a “Full member” would be regarded as better than an “associate” member. When a member feels a bias against them, they can easily assume the association is not the best one for them to join.Intuitive categories such as “student”, “retired”, and “10-20 staff” enable people to easily find where they fit. Intuitive membership categories are a great first step to fostering a welcoming and inclusive environment.Labels aligned to market segments make it easy to personalise the membership experience.By aligning categories with top-level market segments, associations can create offerings that resonate deeply with each group. For example, a category for “Owner/Operatos” could contain a focused mix of benefits that address their specific needs – as opposed to a “Over 50 staff” category that would have a different set of needs.This strategy not only ensures targeted service delivery but also enables the association to focus limited resources where they can make the most impact for each market segment.But what about the Constitution!Constitutions often specify the membership categories an association offers. And, most of the time, associations use the labels in the constitution when promoting membership. Ideally, the constitution should be updated to reflect practice. However, if constitutional change isn’t possible, keep in mind that the words we use for marketing don’t have to be a carbon copy of what’s in the constitution. Using more appropriate terminology when marketing membership (while noting the constitution alignment where appropriate) can generate the same benefits.&nbsp;At SMS we specialise in helping associations to build sustainable membership programs. This includes support to ensure your membership categories are optimised. If you are looking for support to optimise your membership programs, please email&nbsp;<a href="mailto:belinda@smsonline.net.au" data-mce-href="mailto:belinda@smsonline.net.au">belinda@smsonline.net.au</a>&nbsp;and we can set up a time to speak further.

Blog

OpenAI’s Latest Game-Changer: Custom GPTs for your Associ...

Predictions for the next 14 months - The Imminent Wave of...

Generating Evidence to Inform Decision Making

Why Salary Benchmarking Matters.

Fostering Collaboration Amongst Association Teams

Aligning Membership Categories to Enhance Outcomes