Upcoming Events

    • 13 Feb 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Sydney, Australia

    Best Practice Communications in Complex Organisations  

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to communicate clearly, simply and effectively when your organisation is complex with numerous stakeholders and audiences.

    How do you communicate clearly, simply and effectively when your organisation is complex with numerous stakeholders and audiences. This hands-on half-day workshop will walk you through methods for ensuring your communications programs reaches, engages and inspires action in diverse audiences, both inside and outside your organisation.

    This interactive workshop will show how to develop a best-practice communications strategy to reach, engage and inspire action in diverse audiences, both inside and outside your organisation. It will provide you with the tools you need implement and embed this strategy, using tried and tested frameworks and governance processes. Delegates will have the opportunity to ask questions throughout the session and will be provided with templates that they can use to start mapping their own communications approach.

    You will learn about:

    • Mapping objectives
    • Defining your audience(s)
    • Developing messaging frameworks
    • Engaging your spokespeople
    • Planning activity across owned, earned and paid channels

    SPEAKERS

    Lily Carlyon , Head of Communications and PR, Mahlab
    Email lily@mahlab.co * Mobile +61 420 263 747

    Lily has been advising companies across Australia, New Zealand and Asia on branding, communications and marketing for the last decade.
    She joined Mahlab as the company’s head of communications in 2017 and is focused on developing integrated communications strategies that help companies achieve their business objectives. She joined Mahlab after moving to Sydney from Singapore where she had held a variety of regional communications roles.

    James Chalmers, Group Managing Editor, Mahlab
    Email james@mahlab.co

    As Mahlab’s group managing editor, James oversees content production, ensuring it is aligned with broader strategy and business objectives while being as engaging as possible. He spent almost a decade as a journalist and editor with News Ltd, followed by specialisation in magazine publishing. In his five years at Mahlab, he has worked across an enormous range of subject matter and platforms for brands and associations, winning more than a dozen national and international awards for content marketing and publishing.

    DATES & CITIES

    • Sydney - Wednesday 19 February

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.





    • 20 Feb 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Sydney, Australia

    How to Think Like a Futurist in Your Association

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Hear the latest on trends affecting associations and learn how to practically apply this knowledge at an operational and strategic level in your association.

    As a leader in your association, you are expected to make decisions that affect the long-term health of your association. Understanding what the future holds is a powerful way to reach the key insights that associations need to stay vibrant and growing -- especially when it’s combined with creating an internal culture of foresight. This session will begin with an overview of the study of foresight and related practices that will help you frame an understanding of impactful changes and what it means to your association.

    Attendees will benefit from the most current ASAE ForesightWorks evidence-based research initiative and experience the tools available to association professionals and volunteer leaders.

    In this dynamic session, you’ll engage in foresight discussions focused on relevant trends identified by a team of futurists and association volunteers. Topics like personalised artificial intelligence, reworking career pathways, and the aging world are just a few of the trends that attendees will discuss. The opportunities and challenges afforded by the current trends will be unique to each association. The distinct perspectives shared in the discussion format help to establish leadership and vision for the future.

    The session will also provide you with references and insight to share and train your Board of Directors and other association members. Thinking like a futurist involves recognizing the nature of change, looking for weak signals, spotting the unexpected, and establishing the “so what” implications. Today we see a lot of discussion, energy, and products promising to deliver insights. This session builds the capabilities and skills to leverage limited resources effectively.

    Join us to learn how to think like a futurist and lead a culture of effective forward-thinking in your association.

    “I just wanted to pass along my sincere appreciation for the courses that you taught. I have found the information and dialogue to be invaluable and invigorating and I am looking forward to passing along these resources and ideas to my colleagues.  You are an excellent teacher and I know that this experience will have a lasting influence in my future career in associations.  It is undoubtedly worth the investment.” Kristi Spargo, Pennsylvania Medical Society

    SPEAKER

    Suzanne Pine, CAE, Senior Director of NAPO (National Association of Productivity and Organizing Professionals); VP of Professional Development, at AH, Inc. (Association Headquarters); AMC National Accounts, Philadelphia CVB. Email: suzannep129@gmail.com * Mobile: +1 215-431-3678

    Suzanne has a diverse range of experience working with a host of different associations through a 35-year career in just two Association Management Companies. As a Past Chair of the ASAE Research Committee (2008), Sue was actively involved in the “Designing Your Future” trends project. Since that time, Sue has been a huge fan of the ASAE Research Committee and also strong advocate for the need to incorporate trends-watching as a key skill required by both key leaders of association staff teams and volunteer leaders.

    Sue furthered her training by attending the University of Houston Certificate in Strategic Foresight program. Thinking like a futurist is not as “neat and clean” as strategic planning, so both staff and volunteers fail to give trend monitoring the attention needed. Sue is currently the VP of Professional Development at AH, Senior Director of NAPO (National Association of Productivity and Organizing Professionals), and AMC National Accounts Rep for the PHL-CVB. She worked for over 35 years in the "association management" world. Sue has been with AH since 2012.

    Sue is a frequent speaker at ASAE, AMC Institute, and a variety of ASAE State Society meetings. Sue is an ASAE trained facilitator of the ASAE Certificate in Association Management. She is a subject matter expert on Environmental Scanning, Trends Monitoring, AMC Accreditation, Volunteer Management, and Board Development topics. Sue has received the 2009 AMC Institute Lifetime Achievement Award, the 2008 Leadership Award from the ASAE-AMC Section Council, and the 2015 MASAE Distinguished Service Award.

    DATES & CITIES

    • Sydney - Wed 20 February 
    • Melbourne - Fri 22 February 
    • Wellington - Tue 26 February

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

    • 22 Feb 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Melbourne, Australia

    How to Think Like a Futurist in Your Association

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Hear the latest on trends affecting associations and learn how to practically apply this knowledge at an operational and strategic level in your association.

    As a leader in your association, you are expected to make decisions that affect the long-term health of your association. Understanding what the future holds is a powerful way to reach the key insights that associations need to stay vibrant and growing -- especially when it’s combined with creating an internal culture of foresight. This session will begin with an overview of the study of foresight and related practices that will help you frame an understanding of impactful changes and what it means to your association.

    Attendees will benefit from the most current ASAE ForesightWorks evidence-based research initiative and experience the tools available to association professionals and volunteer leaders.

    In this dynamic session, you’ll engage in foresight discussions focused on relevant trends identified by a team of futurists and association volunteers. Topics like personalised artificial intelligence, reworking career pathways, and the aging world are just a few of the trends that attendees will discuss. The opportunities and challenges afforded by the current trends will be unique to each association. The distinct perspectives shared in the discussion format help to establish leadership and vision for the future.

    The session will also provide you with references and insight to share and train your Board of Directors and other association members. Thinking like a futurist involves recognizing the nature of change, looking for weak signals, spotting the unexpected, and establishing the “so what” implications. Today we see a lot of discussion, energy, and products promising to deliver insights. This session builds the capabilities and skills to leverage limited resources effectively.

    Join us to learn how to think like a futurist and lead a culture of effective forward-thinking in your association.

    “I just wanted to pass along my sincere appreciation for the courses that you taught. I have found the information and dialogue to be invaluable and invigorating and I am looking forward to passing along these resources and ideas to my colleagues.  You are an excellent teacher and I know that this experience will have a lasting influence in my future career in associations.  It is undoubtedly worth the investment.” Kristi Spargo, Pennsylvania Medical Society

    SPEAKER

    Suzanne Pine, CAE, Senior Director of NAPO (National Association of Productivity and Organizing Professionals); VP of Professional Development, at AH, Inc. (Association Headquarters); AMC National Accounts, Philadelphia CVB. Email: suzannep129@gmail.com * Mobile: +1 215-431-3678

    Suzanne has a diverse range of experience working with a host of different associations through a 35-year career in just two Association Management Companies. As a Past Chair of the ASAE Research Committee (2008), Sue was actively involved in the “Designing Your Future” trends project. Since that time, Sue has been a huge fan of the ASAE Research Committee and also strong advocate for the need to incorporate trends-watching as a key skill required by both key leaders of association staff teams and volunteer leaders.

    Sue furthered her training by attending the University of Houston Certificate in Strategic Foresight program. Thinking like a futurist is not as “neat and clean” as strategic planning, so both staff and volunteers fail to give trend monitoring the attention needed. Sue is currently the VP of Professional Development at AH, Senior Director of NAPO (National Association of Productivity and Organizing Professionals), and AMC National Accounts Rep for the PHL-CVB. She worked for over 35 years in the "association management" world. Sue has been with AH since 2012.

    Sue is a frequent speaker at ASAE, AMC Institute, and a variety of ASAE State Society meetings. Sue is an ASAE trained facilitator of the ASAE Certificate in Association Management. She is a subject matter expert on Environmental Scanning, Trends Monitoring, AMC Accreditation, Volunteer Management, and Board Development topics. Sue has received the 2009 AMC Institute Lifetime Achievement Award, the 2008 Leadership Award from the ASAE-AMC Section Council, and the 2015 MASAE Distinguished Service Award.

    DATES & CITIES

    • Sydney - Wed 20 February 
    • Melbourne - Fri 22 February 
    • Wellington - Tue 26 February

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

    • 26 Feb 2019
    • 10:00 AM - 4:00 PM (UTC+13:00)
    • Wellington, New Zealand

    How to Think Like a Futurist in Your Association

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Hear the latest on trends affecting associations and learn how to practically apply this knowledge at an operational and strategic level in your association.

    As a leader in your association, you are expected to make decisions that affect the long-term health of your association. Understanding what the future holds is a powerful way to reach the key insights that associations need to stay vibrant and growing -- especially when it’s combined with creating an internal culture of foresight. This session will begin with an overview of the study of foresight and related practices that will help you frame an understanding of impactful changes and what it means to your association.

    Attendees will benefit from the most current ASAE ForesightWorks evidence-based research initiative and experience the tools available to association professionals and volunteer leaders.

    In this dynamic session, you’ll engage in foresight discussions focused on relevant trends identified by a team of futurists and association volunteers. Topics like personalised artificial intelligence, reworking career pathways, and the aging world are just a few of the trends that attendees will discuss. The opportunities and challenges afforded by the current trends will be unique to each association. The distinct perspectives shared in the discussion format help to establish leadership and vision for the future.

    The session will also provide you with references and insight to share and train your Board of Directors and other association members. Thinking like a futurist involves recognizing the nature of change, looking for weak signals, spotting the unexpected, and establishing the “so what” implications. Today we see a lot of discussion, energy, and products promising to deliver insights. This session builds the capabilities and skills to leverage limited resources effectively.

    Join us to learn how to think like a futurist and lead a culture of effective forward-thinking in your association.

    “I just wanted to pass along my sincere appreciation for the courses that you taught. I have found the information and dialogue to be invaluable and invigorating and I am looking forward to passing along these resources and ideas to my colleagues.  You are an excellent teacher and I know that this experience will have a lasting influence in my future career in associations.  It is undoubtedly worth the investment.” Kristi Spargo, Pennsylvania Medical Society

    SPEAKER

    Suzanne Pine, CAE, Senior Director of NAPO (National Association of Productivity and Organizing Professionals); VP of Professional Development, at AH, Inc. (Association Headquarters); AMC National Accounts, Philadelphia CVB. Email: suzannep129@gmail.com * Mobile: +1 215-431-3678

    Suzanne has a diverse range of experience working with a host of different associations through a 35-year career in just two Association Management Companies. As a Past Chair of the ASAE Research Committee (2008), Sue was actively involved in the “Designing Your Future” trends project. Since that time, Sue has been a huge fan of the ASAE Research Committee and also strong advocate for the need to incorporate trends-watching as a key skill required by both key leaders of association staff teams and volunteer leaders.

    Sue furthered her training by attending the University of Houston Certificate in Strategic Foresight program. Thinking like a futurist is not as “neat and clean” as strategic planning, so both staff and volunteers fail to give trend monitoring the attention needed. Sue is currently the VP of Professional Development at AH, Senior Director of NAPO (National Association of Productivity and Organizing Professionals), and AMC National Accounts Rep for the PHL-CVB. She worked for over 35 years in the "association management" world. Sue has been with AH since 2012.

    Sue is a frequent speaker at ASAE, AMC Institute, and a variety of ASAE State Society meetings. Sue is an ASAE trained facilitator of the ASAE Certificate in Association Management. She is a subject matter expert on Environmental Scanning, Trends Monitoring, AMC Accreditation, Volunteer Management, and Board Development topics. Sue has received the 2009 AMC Institute Lifetime Achievement Award, the 2008 Leadership Award from the ASAE-AMC Section Council, and the 2015 MASAE Distinguished Service Award.

    DATES & CITIES

    • Sydney - Wed 20 February 
    • Melbourne - Fri 22 February 
    • Wellington - Tue 26 February

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

    • 5 Mar 2019
    • 10:00 AM - 4:00 PM (UTC+10:30)
    • Adelaide, Australia

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions.

    Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 6 Mar 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Melbourne, Australia

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions

    Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 8 Mar 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Canberra, Australia

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions

    Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 20 Mar 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Brisbane, Australia

    Reviewing Your Own Constitution Successfully

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Ensure your constitution is effectively serving your association by learning practical skills, and obtaining useful tools, that will enable you to undertake your own constitutional review.

    Did you know that in June 2007 Incorporated Associations legislation brought in sweeping changes that mean any association with an older constitution should have reviewed and adopted a new one?  Of course there’s ample opportunity to engage legal professionals but not every association may have the budget or it could be one area where your organisation can reallocate those funds with a bit of DIY. 

    Office of Fair Trading has provided a simple template that will work for almost every type of organisation but it can be hard to start the review process on your own, there can be a temptation to delegate the responsibility to subcommittee which will often delay the process (sometimes by months or years) and there’s a few “tweaks” that will make even the model rules better for your association that you should consider.  If your Board or staff have been thinking about changing your constitution but doesn’t know where to start; if you are having trouble agreeing on change or understanding what some of the changes will mean in your particular organisation; if you are currently not incorporated or thinking about changing your legal structure; here is your chance to resolve all the challenges in one workshop.

    Simply bring a copy of your old constitution along and we will review it during the workshop, discussing various options for your association to consider in a step by step guide.  We will discuss what those amendments would mean in practice and give you the confidence and knowledge you’ll need to explain it to others as well as take you step by step through how to have the new rules properly adopted and even help to complete the paperwork necessary to advise the changes to Office of Fair Trading (for incorporated associations) or to ASIC (for companies limited by guarantee).   Attendance at the workshop also includes the opportunity to ask as many questions as you want and have access to advice via email or mobile after the workshop in case things get difficult.

    The session is excellent for small staff or volunteer organisations seeking the insights and tools to effectively undertake this work themselves where they can and outsource only where they need to.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    SPEAKER

    Leisa Donlan, Chief Executive Officer, Association of Rotational Moulders Australia. Email leisadonlan@rotationalmoulding.com * Mobile +61 414 932 095

    Leisa Donlan holds a Bachelor of Applied Science (Psychology) and is a Fellow of the Australian Society of Association Executives with twenty-five years experience in the profit for purpose sector. Leisa began working in the competitive fuel industry as an analyst and quality manager until joining the third sector. 

    In 1999 Leisa was awarded the Australian Association Executive of the Year for her work with the Association of Rotational Moulders Australasia, an industry trade organisation, representing members around the world. As Chief Executive Officer of ARMA Leisa has led the organisation to increase its membership by over 400% to become the largest association for the process in the world. In 2003 she took over the global organisation and based it in Queensland to develop a business plan and manage the start up until handing over to the new European office in 2008.  

    For the past fifteen years Leisa has presented to thousands of associations and their Boards or committees ranging across sports clubs and community groups including Queensland Rugby League, Gymnastics Queensland, Surf Life Saving Queensland & Meals on Wheels Queensland., industry & professional bodies, indigenous communities and for all levels of Government. Her experience with these clubs and committees has resulted in a wealth of real world solutions to share with you.  

    Leisa regularly provides interviews for radio and television on non-profit management and her other specialist areas, she is a regular contributor to four international magazines and presents across the globe.

    DATES & CITIES

    • Brisbane – Wednesday 20 March

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 4 Apr 2019
    • 10:00 AM - 4:00 PM (UTC+13:00)
    • Wellington, New Zealand

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions. Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 5 Apr 2019
    • 10:00 AM - 4:00 PM (UTC+13:00)
    • Auckland, New Zealand

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions. Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 30 Apr 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Brisbane, Australia

    Membership Models and the Politics of Tribalism

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn more about the evolution of association membership models and the challenges of implementing progressive models into the existing membership culture operating within your association.

    Traditional models of membership utilised by professional and industry associations have become increasingly ineffective in recent times. A combination of changes in technology, communications, and generational preferences have seen innovative associations seeking to adapt to the new operating environment by evolving their membership models. In contrast, associations who have rigidly stuck to older models are struggling to recruit and retain members, and gain cut through in an increasingly competitive membership market.

    This session will look at how membership models have evolved and consider the direction membership models are heading. There will be ample opportunity to discuss what this will look like including the role of members, board, and volunteers in associations of the future.

    Robust membership models enable associations to more effectively create smaller member subsets that bond together beyond a simple transactional relationship into a more emotional connection with each other and the association. The ability to “tribalise” your membership to create this effect is one of the critical foundations of emerging models. During the session we will discuss how to use your membership model to create dynamic membership tribes.

    This session will also consider the politics of evolving your membership model. One of the major challenges of introducing new membership models is the influence of the existing membership culture of your association on implementation. Associations with a predominately older membership demographic often find strong resistance to some of the more creative emerging models. Conversely, associations with a young demographic may have members clamouring for more innovative membership solutions. The challenge of balancing the competing desires of different member demographics can make undertaking change difficult without also incorporating tools to manage these different groups.

    This is a highly interactive session geared for those who are involved in determining the future direction of their association. To ensure practical outcomes, delegates are invited to bring their own, and proposed, membership models to this session for discussion and review.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    “I have been a participant at two talks by Belinda Moore. I found Belinda’s subject matter expertise, delivery, and preparation excellent and well worth the time spent listening. Importantly everything shared was relevant and a valuable learning exercise for me.” Glen Stanaway, Sport Services Manager at Yachting Australia

    SPEAKER

    Belinda Moore, Director, Strategic Membership Solutions
    Email belinda@smsonline.net.au * Mobile +61 413 190 197

    Belinda is passionate about associations, charities and other not-for-profit organisations - and the critical role they play in fostering a healthy, vibrant, inclusive and sustainable society. Belinda has been involved in the sector in a wide variety of capacities since the early 1990s. She is Australasia’s foremost membership specialist and has assisted thousands of member-based not-for-profit organisations with their challenges. She specialises in training, motivating and up-skilling boards, staff and volunteers to improve membership performance.

    Belinda is the author of two books including "The Membership Machine" and "Membership Fundamentals". She is the author of the popular paper "Membership is Dead?" which forecasts future trends for member based organisations. She recently released The Membership Managers Handbook, a free PDF guide for membership professionals.

    Belinda frequently presents at conferences and other events around the world. She arrives on the platform armed with an array of topics relating to membership. Revealing insights from her personal and professional experiences, she ensures that participants walk away with practical ideas and information that can immediately be applied. Belinda has worked with professional associations, industry associations, community organisations, charities and other non-government organisations to assist them to powerful improve their membership growth and develop other income streams.

    DATES & CITIES

    • Brisbane - Tuesday 30 April 

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.


    • 13 May 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Sydney, Australia

    Using Components as Drivers for Membership Growth

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to use chapters, special interest groups, committees and other sub-groups of your association as significant generators of sustainable membership growth. 

    “Components” refers to chapters, special interest groups, volunteer hubs, and any other group that is a subset of your association. Your components matter because they are the gatekeepers of your brand. This presentation will detail how to leverage your components to gain significant increases in revenue, member retention, chapter acquisition and more.

    This session will review the tried and true practices of developing and on-boarding new components. The process can be an overwhelming experience and a heavy lift for passionate volunteers. We will do deep dive into managing the process, streamlining the experience, and managing expectations on both sides.

    A section of the day will also be spent on the structure, maintenance, and oversight of components. Often, component relationships with the national association can be complex and difficult to manage. We will discuss best practices, implementation of those practices, and how to measure success.

    The key takeaways from the session will include:

    • Understanding your component’s roles in relation to the parent.
    • What makes a good component?
    • Acquiring new components – process and procedures.
    • Strengthening components to drive membership.
    • Using components to strengthen volunteer pipeline.
    • Steps to increase value proposition and engagement.
    • Leveraging component to create new revenue streams or tighten existing ones.

    “Dresden’s presentation at the 2014 ASAE Membership, Marketing, and Communications conference was very useful.  She had great insights into some of the most common challenges associations face with member retention and gave practical, proven tips on how to make improvements. She was also generous about sharing her resource materials with other conferees.” Sheila Ward. Interim Associate Director/Director of Communications and Membership. The American Society of International Law (ASIL)

    SPEAKER

    Dresden Farrand, CAE, MPA, MPP. Vice President, Membership & Chapter Development, Independent Electrical Contractors (US). Email: dfarrand@ieci.org Mobile: +1 703.650.0053

    Dresden is responsible for the direction and overall management of membership services and the component relations program of the Independent Electrical Contractors. Within sixteen months in current role, Dresden started four new chapters and created over $200,000 in new revenue.  Dresden has extensive expertise in membership/sponsorship management, member engagement, program management, governance, strategic planning, leadership development, innovation, diversity, and evaluation.

    Prior to her new role, Dresden led her previous organization through an expansion and overall restructuring of the membership program and component model which included a significant membership dues increase, a 35% increase in membership over 3 years, the addition of 14 chapters new chapters, a 24% increase in retention, and increased revenue. As a Certified Association Executive (CAE), Dresden is actively engaged professional association communities. This includes being a passionate speaker in membership development, component relations, and retention strategies.

    Dresden served on the CAE Commission and holds two Masters degrees in Public Administration and Public Policy. Dresden is also a 2016 Forty Under 40® Award Recipient of Association Forum and USAE.

    DATES & CITIES

    • Sydney - Monday 13 May  
    • Melbourne - Wednesday 15 May
    • Wellington - Friday 17 May

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

    • 15 May 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Melbourne, Australia

    Using Components as Drivers for Membership Growth

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to use chapters, special interest groups, committees and other sub-groups of your association as significant generators of sustainable membership growth. 

    “Components” refers to chapters, special interest groups, volunteer hubs, and any other group that is a subset of your association. Your components matter because they are the gatekeepers of your brand. This presentation will detail how to leverage your components to gain significant increases in revenue, member retention, chapter acquisition and more.

    This session will review the tried and true practices of developing and on-boarding new components. The process can be an overwhelming experience and a heavy lift for passionate volunteers. We will do deep dive into managing the process, streamlining the experience, and managing expectations on both sides.

    A section of the day will also be spent on the structure, maintenance, and oversight of components. Often, component relationships with the national association can be complex and difficult to manage. We will discuss best practices, implementation of those practices, and how to measure success.

    The key takeaways from the session will include:

    • Understanding your component’s roles in relation to the parent.
    • What makes a good component?
    • Acquiring new components – process and procedures.
    • Strengthening components to drive membership.
    • Using components to strengthen volunteer pipeline.
    • Steps to increase value proposition and engagement.
    • Leveraging component to create new revenue streams or tighten existing ones.

    “Dresden’s presentation at the 2014 ASAE Membership, Marketing, and Communications conference was very useful.  She had great insights into some of the most common challenges associations face with member retention and gave practical, proven tips on how to make improvements. She was also generous about sharing her resource materials with other conferees.” Sheila Ward. Interim Associate Director/Director of Communications and Membership. The American Society of International Law (ASIL)

    SPEAKER

    Dresden Farrand, CAE, MPA, MPP. Vice President, Membership & Chapter Development, Independent Electrical Contractors (US). Email: dfarrand@ieci.org Mobile: +1 703.650.0053

    Dresden is responsible for the direction and overall management of membership services and the component relations program of the Independent Electrical Contractors. Within sixteen months in current role, Dresden started four new chapters and created over $200,000 in new revenue.  Dresden has extensive expertise in membership/sponsorship management, member engagement, program management, governance, strategic planning, leadership development, innovation, diversity, and evaluation.

    Prior to her new role, Dresden led her previous organization through an expansion and overall restructuring of the membership program and component model which included a significant membership dues increase, a 35% increase in membership over 3 years, the addition of 14 chapters new chapters, a 24% increase in retention, and increased revenue. As a Certified Association Executive (CAE), Dresden is actively engaged professional association communities. This includes being a passionate speaker in membership development, component relations, and retention strategies.

    Dresden served on the CAE Commission and holds two Masters degrees in Public Administration and Public Policy. Dresden is also a 2016 Forty Under 40® Award Recipient of Association Forum and USAE.

    DATES & CITIES

    • Sydney - Monday 13 May  
    • Melbourne - Wednesday 15 May
    • Wellington - Friday 17 May

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

    • 17 May 2019
    • 10:00 AM - 4:00 PM (UTC+12:00)
    • Wellington, New Zealand

    Using Components as Drivers for Membership Growth

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to use chapters, special interest groups, committees and other sub-groups of your association as significant generators of sustainable membership growth. 

    “Components” refers to chapters, special interest groups, volunteer hubs, and any other group that is a subset of your association. Your components matter because they are the gatekeepers of your brand. This presentation will detail how to leverage your components to gain significant increases in revenue, member retention, chapter acquisition and more.

    This session will review the tried and true practices of developing and on-boarding new components. The process can be an overwhelming experience and a heavy lift for passionate volunteers. We will do deep dive into managing the process, streamlining the experience, and managing expectations on both sides.

    A section of the day will also be spent on the structure, maintenance, and oversight of components. Often, component relationships with the national association can be complex and difficult to manage. We will discuss best practices, implementation of those practices, and how to measure success.

    The key takeaways from the session will include:

    • Understanding your component’s roles in relation to the parent.
    • What makes a good component?
    • Acquiring new components – process and procedures.
    • Strengthening components to drive membership.
    • Using components to strengthen volunteer pipeline.
    • Steps to increase value proposition and engagement.
    • Leveraging component to create new revenue streams or tighten existing ones.

    “Dresden’s presentation at the 2014 ASAE Membership, Marketing, and Communications conference was very useful.  She had great insights into some of the most common challenges associations face with member retention and gave practical, proven tips on how to make improvements. She was also generous about sharing her resource materials with other conferees.” Sheila Ward. Interim Associate Director/Director of Communications and Membership. The American Society of International Law (ASIL)

    SPEAKER

    Dresden Farrand, CAE, MPA, MPP. Vice President, Membership & Chapter Development, Independent Electrical Contractors (US). Email: dfarrand@ieci.org Mobile: +1 703.650.0053

    Dresden is responsible for the direction and overall management of membership services and the component relations program of the Independent Electrical Contractors. Within sixteen months in current role, Dresden started four new chapters and created over $200,000 in new revenue.  Dresden has extensive expertise in membership/sponsorship management, member engagement, program management, governance, strategic planning, leadership development, innovation, diversity, and evaluation.

    Prior to her new role, Dresden led her previous organization through an expansion and overall restructuring of the membership program and component model which included a significant membership dues increase, a 35% increase in membership over 3 years, the addition of 14 chapters new chapters, a 24% increase in retention, and increased revenue. As a Certified Association Executive (CAE), Dresden is actively engaged professional association communities. This includes being a passionate speaker in membership development, component relations, and retention strategies.

    Dresden served on the CAE Commission and holds two Masters degrees in Public Administration and Public Policy. Dresden is also a 2016 Forty Under 40® Award Recipient of Association Forum and USAE.

    DATES & CITIES

    • Sydney - Monday 13 May  
    • Melbourne - Wednesday 15 May
    • Wellington - Friday 17 May

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

    • 24 May 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Canberra, Australia

    Sales Skills for Association Professionals

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Providing association professionals with the skills, motivation, and tools to successful sell sponsorship, membership, and other products in a way that makes members love you.

    Poor performance on the phone or in the meeting can completely scuttle a promising relationship and is the biggest factor for the failure to successfully acquire sponsors and members. It is critical that all staff involved in interactions with members understand the unique sales strategies particular to the association environment. The stereotypical “hard sell” doesn’t work – and doesn’t generate lasting results.

    This interactive presentation will provide a fresh perspective to dealing with prospective members and sponsors that will give delegates a renewed enthusiasm for outbound sales calls, face to face selling and proactive engagement. In recognition of the unique challenges faced by associations undertaking a proactive sales process there is an emphasis on membership and sponsorship sales.

    This session is ideal for staff and volunteers who have the responsibility of speaking to prospects whether in person or on the phone. Julian understands that many association staff don’t enjoy sales. He has developed strategies to assist these people to perform at a much higher level and with a renewed passon for their role.

    Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information. 

    "We engaged Julian to develop our team’s ability to proactively engage with current and future members. Julian’s workshop was engaging, inspiring and has broken down a number of barriers holding back our team. I would highly recommend Julian to improve your team’s performance and to give them the confidence they need to get to the next level." Matt Golley, Business Development Manager, Institute of Public Accountants.

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions. Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Canberra – Friday 24 May 
    • Auckland – Friday 31 May

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 31 May 2019
    • 10:00 AM - 4:00 PM (UTC+12:00)
    • Auckland, New Zealand

    Sales Skills for Association Professionals

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Providing association professionals with the skills, motivation, and tools to successful sell sponsorship, membership, and other products in a way that makes members love you.

    Poor performance on the phone or in the meeting can completely scuttle a promising relationship and is the biggest factor for the failure to successfully acquire sponsors and members. It is critical that all staff involved in interactions with members understand the unique sales strategies particular to the association environment. The stereotypical “hard sell” doesn’t work – and doesn’t generate lasting results.

    This interactive presentation will provide a fresh perspective to dealing with prospective members and sponsors that will give delegates a renewed enthusiasm for outbound sales calls, face to face selling and proactive engagement. In recognition of the unique challenges faced by associations undertaking a proactive sales process there is an emphasis on membership and sponsorship sales.

    This session is ideal for staff and volunteers who have the responsibility of speaking to prospects whether in person or on the phone. Julian understands that many association staff don’t enjoy sales. He has developed strategies to assist these people to perform at a much higher level and with a renewed passon for their role.

    Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information. 

    "We engaged Julian to develop our team’s ability to proactively engage with current and future members. Julian’s workshop was engaging, inspiring and has broken down a number of barriers holding back our team. I would highly recommend Julian to improve your team’s performance and to give them the confidence they need to get to the next level." Matt Golley, Business Development Manager, Institute of Public Accountants.

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions. Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Canberra – Friday 24 May 
    • Auckland – Friday 31 May

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 11 Jun 2019
    • (UTC+10:00)
    • 13 Jun 2019
    • (UTC+10:00)
    • Brisbane, Australia

    ACE Australia

    This event is run by the Australasian Society of Association Executives. To register visit https://ausae.org.au/ace

    ACE is the Australian national conference for the Australasian Society of Association Executives. The 2019 AuSAE Conference and Exhibition (ACE) on June 11-13 in Brisbane, Australia. ACE 2019 will feature the theme "Upholding Tradition, Embracing The Future." Check out the AuSAE website for more details about registration.

    • 27 Jun 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Sydney, Australia

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions. Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 28 Jun 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Brisbane, Australia

    Developing A High Value Sponsorship Program

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the skills, structure and inspiration to develop a high value sponsorship (partner) program that will massively increase the income of your association or charity.

    This workshop has been designed to provide you with the skills, structure and inspiration to implement a high value sponsorship program that will massively increase the income of your organisation. This workshop covers the key insights critical to putting together a sponsorship program.

    Julian's interactive presentation will provide a fresh perspective to developing a lucrative sponsorship program that will bring benefits to your members, your association and your partners. Ample time is provided to enable delegates to immediately apply the learning to develop with our sponsorship framework and proposal.  Delegates will be able to ask any question and receive practical advice on how to resolve and immediately implement the solution.

    "Julian is extremely knowledgeable and a master of the field. The program was very worthwhile and has given me a new approach to seeking partnerships." Christina Voyage, Surf Life Saving NSW

    Delegates attending this session will learn how to:

    • Develop a low-cost sponsorship offer that has high value for your sponsors;
    • Determine the cost of servicing sponsors - and ensure these are covered;
    • Create a compelling sponsorship proposal – with the right look, content and pricing to get results;
    • Identify new sponsorship targets;
    • Understand what corporates want;
    • Access the sponsorship decision-maker;
    • Answer the question “Why should we sponsor you?";
    • Close the deal (including time frames); and
    • Develop a long-term business relationship and retain a rapport with corporate supporters.

    Delegates will also be provided with a range of resources, including electronic samples of successful proposals, to assist with faster implementation of learnings from the day.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    "Starting the process of seeking sponsorship has been boosted by this workshop. Provided a framework to start this work." Tracey Langton, Speech and Language Development Australia

    SPEAKER

    Julian Moore, Director, Strategic Membership Solutions. Email julian@smsonline.net.au * Mobile +61 401 648 533

    Julian is Australasia’s foremost non-profit sponsorship practitioner specialising in charities, associations and other non-profits. He specialises in training, motivating and up-skilling boards and staff to improve sponsorship performance. Julian's work predominately includes sponsorship consultancy, sponsorship seeking, in-house training, facilitation services and keynote speaking.  Julian draws on his extensive experience in both Australia and the United Kingdom to deliver sponsorship outcomes for his clients.

    Since coming to Australia in 2008, Julian has consulted to many organisations from across the non-profit sector including Victorian Healthcare Association, Electrical Trades Union Victorian Branch, Adolescent Success, and the Australian Boarding Schools Association.

    Julian specialises in sponsorship coaching because he recognises that the lynchpin of a sustainable sponsorship program is a staff member skilled at developing and maintaining long term relationships with sponsors long after his contract is complete. To enable his clients to provide their staff with the skills necessary to achieve this, Julian provides them with the skills, sponsor contacts and information they need to be able to develop and maintain a successful and sustainable sponsorship program.

    Julian is also an accomplished and entertaining speaker who regularly presents at events around the world. Throughout his presentations, he gives real world examples and case studies that inspire and motivate attendees. He focuses on providing practical and useful ideas that can be implemented immediately to start benefiting your organisation. 

    "Julian provides a thoughtful, engaging and practical process to building sponsorship revenue." Michael Morgan, Owners Corporation Network

    DATES & CITIES

    • Adelaide - Tuesday 5 March
    • Melbourne - Wednesday 6 March
    • Canberra – Friday 8 March
    • Wellington – Thursday 4 April
    • Auckland – Friday 5 April
    • Sydney – Thursday 27 June
    • Brisbane – Friday 28 June

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.




    • 19 Jul 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Melbourne, Australia

    Undertaking DIY Governance Reviews for CEOs & Boards

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Get practical tools, insights and pathways for undertaking a review of how your organisation is governed to ensure you are meeting your legal requirements and operating as effectively as possible.

    Not every profit for purpose business always functions at the top of its game.  Some Boards, especially those with long term members or staff may think there’s nothing in their organisation that needs addressing or that they don’t know.  With turnover of Board members and Executive or other key staff, areas of the organisation can cease to function as one entity resulting in tension and conflict, an increased staff turnover or a downturn in performance. 

    A Governance Review of Audit can be selective or wide ranging and include bedrock documents such as your constitution, by-laws and strategic plan but may go on to encompass policies, procedures, reporting, meeting documents, record keeping and board management.  Focussing on key areas such as Culture & Leadership, Resource Management, Finance & Risk, Membership and Integrity can reveal the underlying culture and inconsistencies in your organisation and lead to a concise map showing how to address the real issues and create a completely new culture in your staff, members and Board. 

    In this program we will discuss if you should and how you could perform your own review, how to effectively work with an external reviewer and how to manage the final report on necessary changes to get the most benefit for your organisation.

    The session is excellent for larger staffed organisations seeking to benchmark their organisations and improve their governance for more effective management.

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information.

    SPEAKER

    Leisa Donlan, Chief Executive Officer, Association of Rotational Moulders Australia. Email leisadonlan@rotationalmoulding.com * Mobile +61 414 932 095

    Leisa Donlan holds a Bachelor of Applied Science (Psychology) and is a Fellow of the Australian Society of Association Executives with twenty-five years experience in the profit for purpose sector. Leisa began working in the competitive fuel industry as an analyst and quality manager until joining the third sector. 

    In 1999 Leisa was awarded the Australian Association Executive of the Year for her work with the Association of Rotational Moulders Australasia, an industry trade organisation, representing members around the world. As Chief Executive Officer of ARMA Leisa has led the organisation to increase its membership by over 400% to become the largest association for the process in the world. In 2003 she took over the global organisation and based it in Queensland to develop a business plan and manage the start up until handing over to the new European office in 2008.  

    For the past fifteen years Leisa has presented to thousands of associations and their Boards or committees ranging across sports clubs and community groups including Queensland Rugby League, Gymnastics Queensland, Surf Life Saving Queensland & Meals on Wheels Queensland., industry & professional bodies, indigenous communities and for all levels of Government. Her experience with these clubs and committees has resulted in a wealth of real world solutions to share with you.  

    Leisa regularly provides interviews for radio and television on non-profit management and her other specialist areas, she is a regular contributor to four international magazines and presents across the globe.

    DATES & CITIES

    • Melbourne – Friday 19 July 

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.





    • 26 Aug 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Sydney, Australia

    Creating Passionate and Engaged Member Volunteers

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to get more members proactively engaged with your association through developing and implementing successful volunteer management strategies and processes. 

    The ASAE Foundation research raised association execs’ eyebrows with the finding that, on average, 25% of the labour hours in associations come from volunteers. The research also confirmed that members who volunteer, stay longer.  This finding gives associations hope.

    Other global research hints at some of the challenges, namely engaging the new volunteer. This volunteer, while still driven by passion, is looking for a different experience. Join us for deep dive to learn how you can put the findings of the research and trends to work in your association, so you can move your mission and meet members need. 

    This session will explore research and trends and highlight examples of associations who are engaging all volunteers. We’ll offer a framework for an effective volunteer strategy that leverages volunteer labour and builds member retention, highlighting case studies that translate the research into practice. Then, using a Volunteer Management Program guide, we’ll work in small groups to allow you to apply the principles to your association.

    You will leave with a program guide and examples in practice and ideas. You will also:

    • Learn the key elements in an effective volunteer management system that offer benefits to the volunteer and the association - and then identify areas for improvement in their own association.
    • Explore trends shaping today’s volunteer and how to adapt your volunteering to attract and retain this volunteer.
    • Learn about tools – a volunteer management guide and evaluation process – which can be used to optimize their volunteer management program.
    • Apply these trends and research to your own association.

    SPEAKERS

    Peggy Hoffman, FASAE, CAE. President, Mariner Management. 
    Email: phoffman@marinermanagement.com * Mobile +1 301 580 2428 * @peggyhoffman

    In addition to managing organizations, Peggy has provided training and consultation on leadership development and strategic planning to national associations and local groups over the past 30 years. She is co-author of the Mission Driven Volunteer white paper which set the stage for further volunteer research, including two pivotal research projects illuminating volunteers and community in associations.  She collaborated with Peter Houstle and their research partner Kevin Whorton on the two studies: Mutually Beneficial Volunteerism: Opportunities for Enhancing Association Volunteer Management Systems, conducted for the ASAE Foundation, and Chapter Benchmarking Study. Peggy has been very involved in ASAE - The Center for Association Leadership and is past chair for both the Component Relations Section Council and the Executive Management Council. She has served on the development teams for ASAE University’s On-Line courses and currently on their faculty. She is currently serving as a Volunteer Thought Leader for NIGP: Institute for Public Procurement’s Talent Council. In addition to a BA in Communications from The American University, Peggy is a graduate of the association management curriculum of the Institute for Organization Management at Notre Dame.  She received the distinction of Fellow of ASAE (FASAE) in 2018. 

    Peter Houstle. CEO, Mariner Management
    Email: phoustle@marinermanagement.com * Mobile +1 301 575 6535

    Peter is Mariner’s CEO/COO and executive director for two associations. Helping associations navigate the intricacies of effective organizational management and program development comes naturally to Peter after 30+ years in association management and 10 years working behind the scenes — and on stage — in the entertainment industry. Peter collaborated on the volunteer and chapter research. He also co-wrote a white paper Getting to the “Good Stuff”: Evidence-based Decision Making for Associations. Peter has been a speaker and writer for ASAE - The Center for Association Leadership for many years. He served on the ASAE Technical Section Council and continues to be an active ad-hoc volunteer.  Peter earned his MBA from University of Maryland’s Robert Smith School of Business and a BA in Music from Ithaca College. He has also served as a writer and speaker on a variety of non-profit management issues for ASAE and numerous associations. When he’s not helping nonprofits achieve goals, he’s likely in the heat of a pick-up basketball game, scrambling about on the squash court or relaxing at the piano.

    Mariner Management is a US based association management company providing full management services to small associations and counsel to global associations seeking to improve member communities and volunteer development. Learn more at www.MarinerManagement.com.

    DATES & CITIES

    • Sydney - Monday 26 August 
    • Melbourne - Wednesday 28 August  
    • Wellington - Friday 30 August 

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.



    • 28 Aug 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Melbourne, Australia

    Creating Passionate and Engaged Member Volunteers

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to get more members proactively engaged with your association through developing and implementing successful volunteer management strategies and processes. 

    The ASAE Foundation research raised association execs’ eyebrows with the finding that, on average, 25% of the labour hours in associations come from volunteers. The research also confirmed that members who volunteer, stay longer.  This finding gives associations hope.

    Other global research hints at some of the challenges, namely engaging the new volunteer. This volunteer, while still driven by passion, is looking for a different experience. Join us for deep dive to learn how you can put the findings of the research and trends to work in your association, so you can move your mission and meet members need. 

    This session will explore research and trends and highlight examples of associations who are engaging all volunteers. We’ll offer a framework for an effective volunteer strategy that leverages volunteer labour and builds member retention, highlighting case studies that translate the research into practice. Then, using a Volunteer Management Program guide, we’ll work in small groups to allow you to apply the principles to your association.

    You will leave with a program guide and examples in practice and ideas. You will also:

    • Learn the key elements in an effective volunteer management system that offer benefits to the volunteer and the association - and then identify areas for improvement in their own association.
    • Explore trends shaping today’s volunteer and how to adapt your volunteering to attract and retain this volunteer.
    • Learn about tools – a volunteer management guide and evaluation process – which can be used to optimize their volunteer management program.
    • Apply these trends and research to your own association.

    SPEAKERS

    Peggy Hoffman, FASAE, CAE. President, Mariner Management. 
    Email: phoffman@marinermanagement.com * Mobile +1 301 580 2428 * @peggyhoffman

    In addition to managing organizations, Peggy has provided training and consultation on leadership development and strategic planning to national associations and local groups over the past 30 years. She is co-author of the Mission Driven Volunteer white paper which set the stage for further volunteer research, including two pivotal research projects illuminating volunteers and community in associations.  She collaborated with Peter Houstle and their research partner Kevin Whorton on the two studies: Mutually Beneficial Volunteerism: Opportunities for Enhancing Association Volunteer Management Systems, conducted for the ASAE Foundation, and Chapter Benchmarking Study. Peggy has been very involved in ASAE - The Center for Association Leadership and is past chair for both the Component Relations Section Council and the Executive Management Council. She has served on the development teams for ASAE University’s On-Line courses and currently on their faculty. She is currently serving as a Volunteer Thought Leader for NIGP: Institute for Public Procurement’s Talent Council. In addition to a BA in Communications from The American University, Peggy is a graduate of the association management curriculum of the Institute for Organization Management at Notre Dame.  She received the distinction of Fellow of ASAE (FASAE) in 2018. 

    Peter Houstle. CEO, Mariner Management
    Email: phoustle@marinermanagement.com * Mobile +1 301 575 6535

    Peter is Mariner’s CEO/COO and executive director for two associations. Helping associations navigate the intricacies of effective organizational management and program development comes naturally to Peter after 30+ years in association management and 10 years working behind the scenes — and on stage — in the entertainment industry. Peter collaborated on the volunteer and chapter research. He also co-wrote a white paper Getting to the “Good Stuff”: Evidence-based Decision Making for Associations. Peter has been a speaker and writer for ASAE - The Center for Association Leadership for many years. He served on the ASAE Technical Section Council and continues to be an active ad-hoc volunteer.  Peter earned his MBA from University of Maryland’s Robert Smith School of Business and a BA in Music from Ithaca College. He has also served as a writer and speaker on a variety of non-profit management issues for ASAE and numerous associations. When he’s not helping nonprofits achieve goals, he’s likely in the heat of a pick-up basketball game, scrambling about on the squash court or relaxing at the piano.

    Mariner Management is a US based association management company providing full management services to small associations and counsel to global associations seeking to improve member communities and volunteer development. Learn more at www.MarinerManagement.com.

    DATES & CITIES

    • Sydney - Monday 26 August 
    • Melbourne - Wednesday 28 August  
    • Wellington - Friday 30 August 

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.



    • 30 Aug 2019
    • 10:00 AM - 4:00 PM (UTC+12:00)
    • Wellington, New Zealand

    Creating Passionate and Engaged Member Volunteers

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to get more members proactively engaged with your association through developing and implementing successful volunteer management strategies and processes. 

    The ASAE Foundation research raised association execs’ eyebrows with the finding that, on average, 25% of the labour hours in associations come from volunteers. The research also confirmed that members who volunteer, stay longer.  This finding gives associations hope.

    Other global research hints at some of the challenges, namely engaging the new volunteer. This volunteer, while still driven by passion, is looking for a different experience. Join us for deep dive to learn how you can put the findings of the research and trends to work in your association, so you can move your mission and meet members need. 

    This session will explore research and trends and highlight examples of associations who are engaging all volunteers. We’ll offer a framework for an effective volunteer strategy that leverages volunteer labour and builds member retention, highlighting case studies that translate the research into practice. Then, using a Volunteer Management Program guide, we’ll work in small groups to allow you to apply the principles to your association.

    You will leave with a program guide and examples in practice and ideas. You will also:

    • Learn the key elements in an effective volunteer management system that offer benefits to the volunteer and the association - and then identify areas for improvement in their own association.
    • Explore trends shaping today’s volunteer and how to adapt your volunteering to attract and retain this volunteer.
    • Learn about tools – a volunteer management guide and evaluation process – which can be used to optimize their volunteer management program.
    • Apply these trends and research to your own association.

    SPEAKERS

    Peggy Hoffman, FASAE, CAE. President, Mariner Management. 
    Email: phoffman@marinermanagement.com * Mobile +1 301 580 2428 * @peggyhoffman

    In addition to managing organizations, Peggy has provided training and consultation on leadership development and strategic planning to national associations and local groups over the past 30 years. She is co-author of the Mission Driven Volunteer white paper which set the stage for further volunteer research, including two pivotal research projects illuminating volunteers and community in associations.  She collaborated with Peter Houstle and their research partner Kevin Whorton on the two studies: Mutually Beneficial Volunteerism: Opportunities for Enhancing Association Volunteer Management Systems, conducted for the ASAE Foundation, and Chapter Benchmarking Study. Peggy has been very involved in ASAE - The Center for Association Leadership and is past chair for both the Component Relations Section Council and the Executive Management Council. She has served on the development teams for ASAE University’s On-Line courses and currently on their faculty. She is currently serving as a Volunteer Thought Leader for NIGP: Institute for Public Procurement’s Talent Council. In addition to a BA in Communications from The American University, Peggy is a graduate of the association management curriculum of the Institute for Organization Management at Notre Dame.  She received the distinction of Fellow of ASAE (FASAE) in 2018. 

    Peter Houstle. CEO, Mariner Management
    Email: phoustle@marinermanagement.com * Mobile +1 301 575 6535

    Peter is Mariner’s CEO/COO and executive director for two associations. Helping associations navigate the intricacies of effective organizational management and program development comes naturally to Peter after 30+ years in association management and 10 years working behind the scenes — and on stage — in the entertainment industry. Peter collaborated on the volunteer and chapter research. He also co-wrote a white paper Getting to the “Good Stuff”: Evidence-based Decision Making for Associations. Peter has been a speaker and writer for ASAE - The Center for Association Leadership for many years. He served on the ASAE Technical Section Council and continues to be an active ad-hoc volunteer.  Peter earned his MBA from University of Maryland’s Robert Smith School of Business and a BA in Music from Ithaca College. He has also served as a writer and speaker on a variety of non-profit management issues for ASAE and numerous associations. When he’s not helping nonprofits achieve goals, he’s likely in the heat of a pick-up basketball game, scrambling about on the squash court or relaxing at the piano.

    Mariner Management is a US based association management company providing full management services to small associations and counsel to global associations seeking to improve member communities and volunteer development. Learn more at www.MarinerManagement.com.

    DATES & CITIES

    • Sydney - Monday 26 August 
    • Melbourne - Wednesday 28 August  
    • Wellington - Friday 30 August 

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.



    • 12 Sep 2019
    • 10:00 AM - 4:00 PM (UTC+10:00)
    • Melbourne, Australia

    Developing an Effective Membership Strategy 

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn the fundamental concepts and skills necessary to recruit and retain members, create and deliver a value proposition, and remain relevant in the rapidly changing world of membership.

    In this workshop, you will learn the fundamental concepts and skills necessary to recruit and retain members, create and deliver a value proposition, and remain relevant in the rapidly changing world of membership including:

    • How to use membership statistics to make informed marketing decisions,
    • How to develop and convey a compelling value proposition,
    • How to communicate your value proposition in a targeted way that will produce an emotional response to your membership offer,
    • How to engage members and prospective members in a way that will keep them loyal to your organisation,
    • How to segment your membership,
    • How to generate membership leads and manage relationships with these prospects,
    • How to make the membership sale and build strong relationships with members, and
    • Best practice membership renewals and member reactivation.

    This program is a fantastic way to gain a broad understanding of the key faucets of managing a membership program and anyone who is tasked with developing or communicating the value of membership internally or externally will benefit from this workshop. Attendees will:

    • Hear practical ideas and information you can immediately apply.
    • Meet other membership professionals.
    • Hear success stories and case studies from a proven practitioner.
    • Learn how to leverage your activities to maximise membership.
    • Pick up new strategies to maximise your membership growth.
    • Learn how to achieve maximum results from your marketing dollar.
    • Discuss how to communicate to your board and key stakeholders your membership strategy and the measurable outcomes following implementation.
    • Get inspired!

    This session can be run as an in-house workshop tailored to your organisation. Please contact the speaker for more information. 

    “I have been a participant at two talks by Belinda Moore. I found Belinda’s subject matter expertise, delivery, and preparation excellent and well worth the time spent listening. Importantly everything shared was relevant and a valuable learning exercise for me.” Glen Stanaway, Sport Services Manager at Yachting Australia

    SPEAKER

    Belinda Moore, Director, Strategic Membership Solutions
    Email belinda@smsonline.net.au * Mobile +61 413 190 197

    Belinda is passionate about associations, charities and other not-for-profit organisations - and the critical role they play in fostering a healthy, vibrant, inclusive and sustainable society. Belinda has been involved in the sector in a wide variety of capacities since the early 1990s. She is Australasia’s foremost membership specialist and has assisted thousands of member-based not-for-profit organisations with their challenges. She specialises in training, motivating and up-skilling boards, staff and volunteers to improve membership performance.

    Belinda is the author of two books including "The Membership Machine" and "Membership Fundamentals". She is the author of the popular paper "Membership is Dead?" which forecasts future trends for member based organisations. She recently released The Membership Managers Handbook, a free PDF guide for membership professionals.

    Belinda frequently presents at conferences and other events around the world. She arrives on the platform armed with an array of topics relating to membership. Revealing insights from her personal and professional experiences, she ensures that participants walk away with practical ideas and information that can immediately be applied. Belinda has worked with professional associations, industry associations, community organisations, charities and other non-government organisations to assist them to powerful improve their membership growth and develop other income streams.

    DATES & CITIES

    • Melbourne - Thursday 12 September 

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.


    • 17 Sep 2019
    • (UTC+12:00)
    • 18 Sep 2019
    • (UTC+12:00)
    • Napier, New Zealand

    LINC New Zealand

    This event is run by the Australasian Society of Association Executives. To register visit https://ausae.org.au/LINC

    LINC is the New Zealand national conference for the Australasian Society of Association Executives. The 2019 AuSAE Leadership, Insights & Networking Conference (LINC)  gives association and nonprofit professionals the insights necessary to take their organisation to new heights. Learn the latest in engagement, technology, and trends from industry innovators. It will be held at the Napier Conference Centre, Napier 16 - 18 September. Check the AuSAE website for more details about registering.

    • 25 Oct 2019
    • 10:00 AM - 4:00 PM (UTC+13:00)
    • Wellington, New Zealand

    Creating An Incredible Member Experience

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to develop a process for more effectively creating and delivering membership experiences that will ensure your members renew and new members are lining up to join.

    The latest way to improve recruitment, retention, engagement and loyalty by focusing on the membership experience. Have you been thinking about improving the  experience of membership? Are you in the process of planning your membership strategy? The membership experience is a critical component of your membership strategy.

    With the right service experience you will improve recruitment, retention, engagement, loyalty and add value for members! In recent years, many leading commercial organisations have gained significant improvements in business performance from managing the customer experience. This seminars will give you the knowledge and customised tools to achieve this. It will give you a comprehensive understanding of the critical factors that impact on the membership experience.

    At this seminar you will learn:

    • What has changed in recent years. 
    • How to use the new MembershipMappingTM process and tools to better understand what experiences members are looking for.
    • A complete view of where the main ‘moments-of-truth’ are for different types of members.
    • How to gather the information needed to determine the current level of satisfaction with service you provide.
    • Where the main opportunities are to improve the experience. 
    • Techniques you can use to help staff develop a greater understanding of members and build more empathy with their situation.
    • How to help everyone communicate effectively with members and create a positive image. This involves looking at developing their listening skills, questioning skills and reading the body language.
    • How to measure the results of your efforts – learn what new metrics are being used to monitor experience and service satisfaction. 
    • What other membership associations have been doing to improve the membership experience.

    “It was really useful to be able to structure and map a member journey and visualize it.”, Phillip Badger, Membership Development Manager, Royal British Legion

    SPEAKER

    Sue Froggatt, Owner, Sue Froggatt Training and Consulting
    Email: sue@suefroggatt.com * Mobile +44 870 747 9185

    Sue Froggatt has specialised in working with membership organisations for many years. Her specialist areas are the recruitment and retention of members, communicating the value of membership, membership research, member service and engaging member volunteers. More recently she has been investigating the essence and experience of membership. In 2015 Sue co-authored ‘Managing the Membership Experience’ with US membership expert Mark Levin. She also runs regular training courses on membership as well as undertakes research into the field. In March 2017 she released the results her 4rd Membership Research Report, which benchmarks key aspects of recruitment and retention activity. She is a regular and popular speaker at many membership conferences in the UK and around the world, including Australia, Singapore, Canada and many other countries in Europe. She has also written many articles included in association publications.

    “Excellent content! I now have a valuable framework for mapping the membership experience.” Sarah Whiteside-Jones, Professional Development Manager, Institute of the Motor Industry

    DATES & CITIES

    • Wellington - Friday 25 October
    • Sydney - Monday 28 October 
    • Melbourne - Tuesday 29 October   

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190  

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.
    • 28 Oct 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Sydney, Australia

    Creating An Incredible Member Experience

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to develop a process for more effectively creating and delivering membership experiences that will ensure your members renew and new members are lining up to join.

    The latest way to improve recruitment, retention, engagement and loyalty by focusing on the membership experience. Have you been thinking about improving the  experience of membership? Are you in the process of planning your membership strategy? The membership experience is a critical component of your membership strategy.

    With the right service experience you will improve recruitment, retention, engagement, loyalty and add value for members! In recent years, many leading commercial organisations have gained significant improvements in business performance from managing the customer experience. This seminars will give you the knowledge and customised tools to achieve this. It will give you a comprehensive understanding of the critical factors that impact on the membership experience.

    At this seminar you will learn:

    • What has changed in recent years. 
    • How to use the new MembershipMappingTM process and tools to better understand what experiences members are looking for.
    • A complete view of where the main ‘moments-of-truth’ are for different types of members.
    • How to gather the information needed to determine the current level of satisfaction with service you provide.
    • Where the main opportunities are to improve the experience. 
    • Techniques you can use to help staff develop a greater understanding of members and build more empathy with their situation.
    • How to help everyone communicate effectively with members and create a positive image. This involves looking at developing their listening skills, questioning skills and reading the body language.
    • How to measure the results of your efforts – learn what new metrics are being used to monitor experience and service satisfaction. 
    • What other membership associations have been doing to improve the membership experience.

    “It was really useful to be able to structure and map a member journey and visualize it.”, Phillip Badger, Membership Development Manager, Royal British Legion

    SPEAKER

    Sue Froggatt, Owner, Sue Froggatt Training and Consulting
    Email: sue@suefroggatt.com * Mobile +44 870 747 9185

    Sue Froggatt has specialised in working with membership organisations for many years. Her specialist areas are the recruitment and retention of members, communicating the value of membership, membership research, member service and engaging member volunteers. More recently she has been investigating the essence and experience of membership. In 2015 Sue co-authored ‘Managing the Membership Experience’ with US membership expert Mark Levin. She also runs regular training courses on membership as well as undertakes research into the field. In March 2017 she released the results her 4rd Membership Research Report, which benchmarks key aspects of recruitment and retention activity. She is a regular and popular speaker at many membership conferences in the UK and around the world, including Australia, Singapore, Canada and many other countries in Europe. She has also written many articles included in association publications.

    “Excellent content! I now have a valuable framework for mapping the membership experience.” Sarah Whiteside-Jones, Professional Development Manager, Institute of the Motor Industry

    DATES & CITIES

    • Wellington - Friday 25 October
    • Sydney - Monday 28 October 
    • Melbourne - Tuesday 29 October   

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190  

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.
    • 29 Oct 2019
    • 10:00 AM - 4:00 PM (UTC+11:00)
    • Melbourne, Australia

    Creating An Incredible Member Experience

    This event is run by Answers for Associations. To register visit www.answers.net.au

    Learn how to develop a process for more effectively creating and delivering membership experiences that will ensure your members renew and new members are lining up to join.

    The latest way to improve recruitment, retention, engagement and loyalty by focusing on the membership experience. Have you been thinking about improving the  experience of membership? Are you in the process of planning your membership strategy? The membership experience is a critical component of your membership strategy.

    With the right service experience you will improve recruitment, retention, engagement, loyalty and add value for members! In recent years, many leading commercial organisations have gained significant improvements in business performance from managing the customer experience. This seminars will give you the knowledge and customised tools to achieve this. It will give you a comprehensive understanding of the critical factors that impact on the membership experience.

    At this seminar you will learn:

    • What has changed in recent years. 
    • How to use the new MembershipMappingTM process and tools to better understand what experiences members are looking for.
    • A complete view of where the main ‘moments-of-truth’ are for different types of members.
    • How to gather the information needed to determine the current level of satisfaction with service you provide.
    • Where the main opportunities are to improve the experience. 
    • Techniques you can use to help staff develop a greater understanding of members and build more empathy with their situation.
    • How to help everyone communicate effectively with members and create a positive image. This involves looking at developing their listening skills, questioning skills and reading the body language.
    • How to measure the results of your efforts – learn what new metrics are being used to monitor experience and service satisfaction. 
    • What other membership associations have been doing to improve the membership experience.

    “It was really useful to be able to structure and map a member journey and visualize it.”, Phillip Badger, Membership Development Manager, Royal British Legion

    SPEAKER

    Sue Froggatt, Owner, Sue Froggatt Training and Consulting
    Email: sue@suefroggatt.com * Mobile +44 870 747 9185

    Sue Froggatt has specialised in working with membership organisations for many years. Her specialist areas are the recruitment and retention of members, communicating the value of membership, membership research, member service and engaging member volunteers. More recently she has been investigating the essence and experience of membership. In 2015 Sue co-authored ‘Managing the Membership Experience’ with US membership expert Mark Levin. She also runs regular training courses on membership as well as undertakes research into the field. In March 2017 she released the results her 4rd Membership Research Report, which benchmarks key aspects of recruitment and retention activity. She is a regular and popular speaker at many membership conferences in the UK and around the world, including Australia, Singapore, Canada and many other countries in Europe. She has also written many articles included in association publications.

    “Excellent content! I now have a valuable framework for mapping the membership experience.” Sarah Whiteside-Jones, Professional Development Manager, Institute of the Motor Industry

    DATES & CITIES

    • Wellington - Friday 25 October
    • Sydney - Monday 28 October 
    • Melbourne - Tuesday 29 October   

    TIME 

    10am-4pm (arrive at 9.30 for tea, coffee and networking)

    VENUE

    City Center Location, To Be Advised 

    PRICE

    Association Professional

    • Until 31 Dec - $360
    • From 1 Jan - $540
    Association Professional & AuSAE Member
    • Until 31 Dec - $290
    • From 1 Jan - $390
    Concessional
    • Until 31 Dec - $140
    • From 1 Jan - $190  

    EVENT TERMS AND CONDITIONS

    1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
    2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
    3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
    4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
    5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
    6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
    7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
    8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
    9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
    10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

Strategic Membership Solutions (SMS)
PO Box 1400, COOPAROO DC QLD 4151 AUSTRALIA
Telephone: 1300 852 303
Email: info@smsonline.net.au


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