Event Details

Best Practice Communications in Complex Organisations

  • 13 Feb 2019
  • 10:00 AM - 4:00 PM (UTC+11:00)
  • Sydney, Australia

Best Practice Communications in Complex Organisations  

This event is run by Answers for Associations. To register visit www.answers.net.au

Learn how to communicate clearly, simply and effectively when your organisation is complex with numerous stakeholders and audiences.

How do you communicate clearly, simply and effectively when your organisation is complex with numerous stakeholders and audiences. This hands-on half-day workshop will walk you through methods for ensuring your communications programs reaches, engages and inspires action in diverse audiences, both inside and outside your organisation.

This interactive workshop will show how to develop a best-practice communications strategy to reach, engage and inspire action in diverse audiences, both inside and outside your organisation. It will provide you with the tools you need implement and embed this strategy, using tried and tested frameworks and governance processes. Delegates will have the opportunity to ask questions throughout the session and will be provided with templates that they can use to start mapping their own communications approach.

You will learn about:

  • Mapping objectives
  • Defining your audience(s)
  • Developing messaging frameworks
  • Engaging your spokespeople
  • Planning activity across owned, earned and paid channels


Lily Carlyon , Head of Communications and PR, Mahlab
Email lily@mahlab.co * Mobile +61 420 263 747

Lily has been advising companies across Australia, New Zealand and Asia on branding, communications and marketing for the last decade.
She joined Mahlab as the company’s head of communications in 2017 and is focused on developing integrated communications strategies that help companies achieve their business objectives. She joined Mahlab after moving to Sydney from Singapore where she had held a variety of regional communications roles.

James Chalmers, Group Managing Editor, Mahlab
Email james@mahlab.co

As Mahlab’s group managing editor, James oversees content production, ensuring it is aligned with broader strategy and business objectives while being as engaging as possible. He spent almost a decade as a journalist and editor with News Ltd, followed by specialisation in magazine publishing. In his five years at Mahlab, he has worked across an enormous range of subject matter and platforms for brands and associations, winning more than a dozen national and international awards for content marketing and publishing.


  • Sydney - Wednesday 19 February


10am-4pm (arrive at 9.30 for tea, coffee and networking)


City Center Location, To Be Advised 


Association Professional

  • Until 31 Dec - $360
  • From 1 Jan - $540
Association Professional & AuSAE Member
  • Until 31 Dec - $290
  • From 1 Jan - $390
  • Until 31 Dec - $140
  • From 1 Jan - $190


  1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
  2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
  3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
  4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
  5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
  6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
  7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
  8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
  9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
  10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

Strategic Membership Solutions (SMS)
Telephone: 1300 852 303  Email: info@smsonline.net.au

View our privacy policy

 Website by Converge Design

Powered by Wild Apricot Membership Software