Event Details

Creating Passionate and Engaged Member Volunteers

  • 28 Aug 2019
  • 10:00 AM - 4:00 PM (UTC+10:00)
  • Melbourne, Australia

Creating Passionate and Engaged Member Volunteers

This event is run by Answers for Associations. To register visit www.answers.net.au

Learn how to get more members proactively engaged with your association through developing and implementing successful volunteer management strategies and processes. 

The ASAE Foundation research raised association execs’ eyebrows with the finding that, on average, 25% of the labour hours in associations come from volunteers. The research also confirmed that members who volunteer, stay longer.  This finding gives associations hope.

Other global research hints at some of the challenges, namely engaging the new volunteer. This volunteer, while still driven by passion, is looking for a different experience. Join us for deep dive to learn how you can put the findings of the research and trends to work in your association, so you can move your mission and meet members need. 

This session will explore research and trends and highlight examples of associations who are engaging all volunteers. We’ll offer a framework for an effective volunteer strategy that leverages volunteer labour and builds member retention, highlighting case studies that translate the research into practice. Then, using a Volunteer Management Program guide, we’ll work in small groups to allow you to apply the principles to your association.

You will leave with a program guide and examples in practice and ideas. You will also:

  • Learn the key elements in an effective volunteer management system that offer benefits to the volunteer and the association - and then identify areas for improvement in their own association.
  • Explore trends shaping today’s volunteer and how to adapt your volunteering to attract and retain this volunteer.
  • Learn about tools – a volunteer management guide and evaluation process – which can be used to optimize their volunteer management program.
  • Apply these trends and research to your own association.


Peggy Hoffman, FASAE, CAE. President, Mariner Management. 
Email: phoffman@marinermanagement.com * Mobile +1 301 580 2428 * @peggyhoffman

In addition to managing organizations, Peggy has provided training and consultation on leadership development and strategic planning to national associations and local groups over the past 30 years. She is co-author of the Mission Driven Volunteer white paper which set the stage for further volunteer research, including two pivotal research projects illuminating volunteers and community in associations.  She collaborated with Peter Houstle and their research partner Kevin Whorton on the two studies: Mutually Beneficial Volunteerism: Opportunities for Enhancing Association Volunteer Management Systems, conducted for the ASAE Foundation, and Chapter Benchmarking Study. Peggy has been very involved in ASAE - The Center for Association Leadership and is past chair for both the Component Relations Section Council and the Executive Management Council. She has served on the development teams for ASAE University’s On-Line courses and currently on their faculty. She is currently serving as a Volunteer Thought Leader for NIGP: Institute for Public Procurement’s Talent Council. In addition to a BA in Communications from The American University, Peggy is a graduate of the association management curriculum of the Institute for Organization Management at Notre Dame.  She received the distinction of Fellow of ASAE (FASAE) in 2018. 

Peter Houstle. CEO, Mariner Management
Email: phoustle@marinermanagement.com * Mobile +1 301 575 6535

Peter is Mariner’s CEO/COO and executive director for two associations. Helping associations navigate the intricacies of effective organizational management and program development comes naturally to Peter after 30+ years in association management and 10 years working behind the scenes — and on stage — in the entertainment industry. Peter collaborated on the volunteer and chapter research. He also co-wrote a white paper Getting to the “Good Stuff”: Evidence-based Decision Making for Associations. Peter has been a speaker and writer for ASAE - The Center for Association Leadership for many years. He served on the ASAE Technical Section Council and continues to be an active ad-hoc volunteer.  Peter earned his MBA from University of Maryland’s Robert Smith School of Business and a BA in Music from Ithaca College. He has also served as a writer and speaker on a variety of non-profit management issues for ASAE and numerous associations. When he’s not helping nonprofits achieve goals, he’s likely in the heat of a pick-up basketball game, scrambling about on the squash court or relaxing at the piano.

Mariner Management is a US based association management company providing full management services to small associations and counsel to global associations seeking to improve member communities and volunteer development. Learn more at www.MarinerManagement.com.


  • Sydney - Monday 26 August 
  • Melbourne - Wednesday 28 August  
  • Wellington - Friday 30 August 


10am-4pm (arrive at 9.30 for tea, coffee and networking)


City Center Location, To Be Advised 


Association Professional

  • Until 31 Dec - $360
  • From 1 Jan - $540
Association Professional & AuSAE Member
  • Until 31 Dec - $290
  • From 1 Jan - $390
  • Until 31 Dec - $140
  • From 1 Jan - $190


  1. Concessional Rates - Concessional rates are available to professionals from nonprofits with a turnover less than $200,000 per annum or those flying to attend the event. Please email info@answers.net.au to request this rate.
  2. AuSAE Rate – By registering at the discounted rate for AuSAE members, you are giving permission for your details to be shared to the extent necessary to verify your membership status.
  3. Limited Registration - Registration at the event is only available to staff and volunteers currently working for an association. There is no exhibition at the event and no registration options are available for suppliers wishing to promote their product. Limited sponsorship opportunities are available. Please contact info@answers.net.au for more information about these.
  4. Substitutions & Cancellations - Delegates may nominate an alternative person from their same organisation to attend the event in their place at any time at no extra charge. However one registration cannot be shared amongst multiple delegates.
  5. Payments - All bookings must be paid in full to guarantee registration. Once payment has been received, an email confirmation and a receipted invoice will be sent. If payment is not made at the time of booking, registration will be provisional and can be cancelled.
  6. Speakers Views - Views expressed by the event speakers are their own. We cannot accept liability for advice given, or views expressed, by any speaker at the event or in any material provided to delegates by our guest speakers.
  7. Photography & Filming - For promotional purposes, there may be photography and video production taking place during the event. Delegates who do not wish to be filmed or recorded should advise the organisers by email to info@answers.net.au prior to the event. By registering for this event, you authorise us to take photos at the event. You further agree that we are the owner of the copyright and photographs and that they may be used for any purpose we consider appropriate, including publicity, education or other activities and may earn income for our own benefit.
  8. Cancellations and Refunds – You can cancel your registration and receive a refund (less a $50AUD administration fee) anytime up to 21 days prior to an event. After that time refunds are not available. If cancelling within 21 days of the event you can choose either a credit or to transfer your registration to someone else.  All credits expire at the end of 2019 so must be used on events running in the 2019 calendar year.
  9. Data Protection - By registering for this event, you consent to having your name and organisation distributed to event attendees. They may also be provided to event sponsors. If you wish to opt out, email info@answers.net.au.
  10. Alterations to Programme, Cancellation/Postponement of Event - We reserve the right to make alterations to event programs, venues and timings. In the unlikely event of an event being cancelled, a full refund of the registration fee will be made. Liability will be limited to the amount of the fee paid by the delegate. In the event that the event is postponed or the dates changed, the organisers shall not be liable for any expenditure, damage or loss incurred by the delegate. If by re-arrangement or postponement the event can take place, the booking between the delegate and the organisers shall remain in force.

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Telephone: 1300 852 303  Email: info@smsonline.net.au

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