Learn how to use chapters, special interest groups, committees and other sub-groups of your association as significant generators of sustainable membership growth.
“Components” refers to chapters, special interest groups, volunteer hubs, and any other group that is a subset of your association. Your components matter because they are the gatekeepers of your brand. This presentation will detail how to leverage your components to gain significant increases in revenue, member retention, chapter acquisition and more.
This session will review the tried and true practices of developing and on-boarding new components. The process can be an overwhelming experience and a heavy lift for passionate volunteers. We will do deep dive into managing the process, streamlining the experience, and managing expectations on both sides.
A section of the day will also be spent on the structure, maintenance, and oversight of components. Often, component relationships with the national association can be complex and difficult to manage. We will discuss best practices, implementation of those practices, and how to measure success.
The key takeaways from the session will include:
“Dresden’s presentation at the 2014 ASAE Membership, Marketing, and Communications conference was very useful. She had great insights into some of the most common challenges associations face with member retention and gave practical, proven tips on how to make improvements. She was also generous about sharing her resource materials with other conferees.” Sheila Ward. Interim Associate Director/Director of Communications and Membership. The American Society of International Law (ASIL)
Dresden Farrand, CAE, MPA, MPP. Vice President, Membership & Chapter Development, Independent Electrical Contractors (US). Email: email@example.com Mobile: +1 703.650.0053
Dresden is responsible for the direction and overall management of membership services and the component relations program of the Independent Electrical Contractors. Within sixteen months in current role, Dresden started four new chapters and created over $200,000 in new revenue. Dresden has extensive expertise in membership/sponsorship management, member engagement, program management, governance, strategic planning, leadership development, innovation, diversity, and evaluation.
Prior to her new role, Dresden led her previous organization through an expansion and overall restructuring of the membership program and component model which included a significant membership dues increase, a 35% increase in membership over 3 years, the addition of 14 chapters new chapters, a 24% increase in retention, and increased revenue. As a Certified Association Executive (CAE), Dresden is actively engaged professional association communities. This includes being a passionate speaker in membership development, component relations, and retention strategies.
Dresden served on the CAE Commission and holds two Masters degrees in Public Administration and Public Policy. Dresden is also a 2016 Forty Under 40® Award Recipient of Association Forum and USAE.
10am-4pm (arrive at 9.30 for tea, coffee and networking)
City Center Location, To Be Advised
Strategic Membership Solutions (SMS)
PO Box 1400, COOPAROO DC QLD 4151 AUSTRALIA
Telephone: 1300 852 303 Email: firstname.lastname@example.org